Privacy Policy

Treat Me Now Privacy Statement

Last Updated: July 4^th 2024

1398948 B.C. LTD. carrying on business as Treat Me Now ("Treat Me Now", "we", "us" or "our") operates the Treat Me Now online information technology platform (the "Treat Me Now Platform") that registered users may use to access telehealth services provided by independent health professionals registered to practice in relevant provinces or territories of Canada (each a "Health Professional") and to purchase medications from independent pharmacies (each a "Pharmacy").

This Privacy Statement explains how and why we collect, use, disclose, and retain personal information in connection with our operation of the Treat Me Now Platform and our website that displays or links to this Privacy Statement and related services, including our disclosure of personal information to Health Professionals, Pharmacies, and other persons.

By creating an account for the Treat Me Now Platform or accessing or using the Treat Me Now Platform, accessing or using our website that displays or links to this Privacy Statement, providing, or authorizing another person or organization to provide, personal information to us in connection with the Treat Me Now Platform or related services, or applying for a career opportunity with us, you consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Statement and as otherwise permitted by applicable law.

If you do not want us to collect, use, or disclose your personal information as described in this Privacy Statement, then you may choose to not use the Treat Me Now Platform, our websites, or related services. Section 9 of this Privacy Statement explains how you can withdraw your consent.

Table of Contents

Application of this Privacy Statement
Scope of this Privacy Statement
Consent
What is "personal information"?
What kinds of personal information does Treat Me Now collect?
How does Treat Me Now collect personal information?
How does Treat Me Now use your personal information?
When does Treat Me Now disclose your personal information?
What are your privacy choices?
Where do we use, process, and store your personal information?
How long do we keep your personal information?
How do we protect your personal information?
How can you access and correct your personal information?
How do we collect and use non-personal information?
Other Websites and Businesses
Social Media
Do we collect children's personal information?
Changes to this Privacy Statement
Emails and text messages
Disclaimers, liability exclusions/limitations and disputes
Contact Us

1. Application of this Privacy Statement

This Privacy Statement applies to you if you: (a) create an account for the Treat Me Now Platform or access or use the Treat Me Now Platform; (b) access or use our website that displays or links to this Privacy Statement; (c) provide, or authorize another person or organization to provide, personal information to us in connection with the Treat Me Now Platform or related services; or (d) apply for a career opportunity with us.

2. Scope of this Privacy Statement

This Privacy Statement explains how and why we collect, use, disclose, and retain your personal information. This Privacy Statement also describes the rights and choices you have regarding your personal information under our control. In some circumstances, at the time of collection of your personal information, we may provide you with additional information regarding our handling of your personal information.

This Privacy Statement does not apply to the Health Professionals or Pharmacies you choose to interact with through the Treat Me Now Platform when they handle your personal information to provide you with their products or services or for their own business and legal compliance purposes. Health Professionals and Pharmacies are subject to privacy legislation and professional requirements that govern their handling of your personal information. If you have any questions about how a Health Professional or Pharmacy handles your personal information, then please ask the Health Professional directly.

We collect, use, disclose, and retain your personal information for our business and legal compliance purposes, including to operate and facilitate your use of the Treat Me Now Platform and our related services, as described in this Privacy Statement. We are not a health care provider and our services do not include health care services. All healthcare services available through the Treat Me Now Platform are provided by Health Professionals. This Privacy Statement applies only to our collection, use, disclosure, and retention of personal information for our own purposes.

If you choose to interact with a Health Professional through the Treat Me Now Platform, then the Health Professional will collect some of your personal information on our behalf and they will also collect, use, disclose, and retain your personal information (including information we provide to them) for their own purposes of providing healthcare services to you, including creating and maintaining prescribed records (known as a "patient record" or "client record") containing information about you and the healthcare services they provide to you (including records of your consultations with them and your prescriptions). Health Professionals may process and store your personal information for their own purposes using their own systems or using systems we make available to them for that purpose. Health Professionals are subject to privacy legislation and professional requirements that govern their handling of your personal information. We have no control over, or responsibility or liability for, the collection, use, disclosure, or retention of your personal information by Health Professionals for their own purposes, and this Privacy Statement does not apply to any Health Professional's collection, use, disclosure, or retention of personal information for their own purposes. If you have any questions about how a Health Professional handles your personal information, then please ask the Health Professional directly.

If you choose to interact with a Pharmacy through the Treat Me Now Platform, including by having your prescription filled by a Pharmacy through the Treat Me Now Platform, then the Pharmacy will collect, use, disclose, and retain your personal information (including information we provide to them) to provide you with products and services and for their own business and legal compliance purposes using their own systems. Each Pharmacy is subject to privacy legislation and professional requirements that govern their handling of personal information. This Privacy Statement does not apply to any Pharmacy's collection, use, disclosure, or retention of your personal information for the Pharmacy's own purposes. If you have any questions about how a Pharmacy handles your personal information, then please ask the Pharmacy directly.

3. Consent

You consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Statement and as otherwise permitted by applicable law.

By providing us with the personal information of another individual, you confirm that they have given valid consent to your disclosure of their personal information and our collection, use, disclosure, and retention of their personal information in accordance with this Privacy Statement.

(a) Your Consent

You confirm your consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Statement and as otherwise permitted by applicable law by: (i) creating an account for the Treat Me Now Platform or accessing or using the Treat Me Now Platform; (ii) accessing or using our website that displays or links to this Privacy Statement; (iii) providing, or authorizing another person or organization to provide, personal information to us in connection with the Treat Me Now Platform or related services; or (iv) applying for a career opportunity with us.

In some circumstances, when we collect your personal information, we may provide you with additional information regarding our handling of your personal information. We may also obtain your additional consent from you in certain circumstances to collect, use, disclose, or retain your personal information for other purposes not described in this Privacy Statement.

You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to us, but then you might not be able to use the Treat Me Now Platform or our websites, proceed with your intended interactions or transactions with us and with Health Professionals or Pharmacies through the Treat Me Now Platform, or otherwise receive the full benefit of our services. Please refer to section 9 of this Privacy Statement to learn about withdrawing your consent.

In addition, where permitted by applicable law, we may collect, use, disclose, and retain your personal information without your consent.

(b) Consent of Other Individuals

By providing us with the personal information of another individual, including your emergency contacts, you confirm that they have given valid consent to: (i) your disclosure of their personal information to us; and (ii) our collection, use, disclosure, and retention of their personal information in accordance with this Privacy Statement.

4. What is "personal information"?

In this Privacy Statement, "personal information" means information about an identifiable individual (i.e., a natural person), but does not include (to the extent permitted by applicable law) information that is: (a) anonymized (including as a result of aggregation) so that the information cannot be directly or indirectly associated with an identifiable individual; (b) business contact information that enables an individual to be contacted at a place of business; or (c) not subject to regulation by applicable personal information protection laws, including publicly available information (i.e., information in a telephone directory) or information that is public by law, as applicable.

5. What kinds of personal information does Treat Me Now collect?

Depending on your interactions with us and your use of the Treat Me Now Platform or our websites or services, we may collect your contact and identity verification information, information about and relevant to your health, medical conditions, and healthcare, transactional and payment information (including benefits/insurance information), technical information related to your use of the Treat Me Now Platform and our websites and services, and information relating to your application for a career opportunity with us.

Some of the personal information we collect is for disclosure to, and use by, Health Professionals and Pharmacies as described in section 8 of this Privacy Statement.

We collect personal information in a variety of ways as explained in section 6 of this Privacy Statement, and we may combine your personal information collected from various sources.

We may collect the following personal information about you depending on your interactions with us and your use of the Treat Me Now Platform and our websites and services:

Contact and identity information, such as your full name, email address, mailing address, telephone/mobile numbers, government-issued identification documents, and other information you provide to us when you contact us or create an account for the Treat Me Now Platform, and other information that we may need to operate the Treat Me Now Platform or our websites or provide our services.
Information about and relevant to your health, medical conditions, and healthcare, including your date of birth, gender, height, weight, general health concerns, allergies, lifestyle information, personal and family health and medical history (including information about tests/reports, diagnoses, treatments, prescriptions, and prescribing health care providers), health care documents, and your prescriptions and prescription refills.
The name and contact information of your emergency contacts.
Your government-issued health information, including your personal health number, health card number, or other healthcare-related personal identification numbers, and information about your government-provided healthcare benefits.
Records of your online text communications (chats) with Health Professionals and Pharmacies through the Treat Me Now Platform.
Copies of your prescriptions.
Transaction/payment information and insurance/benefits information, such as details about your purchase or use of our services, your payment information (including your credit or debit card details), and your health insurance or benefits information for payments by your employer or benefits provider.
Internet or other electronic network activity information (i.e., technical information when you access or use the Treat Me Now Platform or our websites), such as your IP address, device ID, browser type, operating system, device type, the location of your devices, data about how you use the Treat Me Now Platform and our websites, language preferences, email bounce backs, click-throughs, general geographic information, and clickstream data.
Communications that we exchange with you, including when you contact or correspond with us for customer support or otherwise interact with us by telephone, online (including chats) or email.
Marketing information, such as your preferences for receiving marketing or promotional communications about the Treat Me Now Platform, our websites and our services and details about how you engage with our communications and advertisements.
Professional and career-related information and other information you submit to us when applying for a career opportunity, which may include your education and employment history, your resume, letters of reference, references and any additional information provided by you in an application form or correspondence.
Any other information that you or another person or organization on your behalf provide to us or authorize us to obtain.
Inferences drawn from your personal information, such as your preferences and interests.

6. How does Treat Me Now collect personal information?

We may collect your personal information in various ways and from various sources, including: (a) information we collect directly from you; (b) information we collect from other persons and organizations, including when you authorize them to provide us with your personal information or as otherwise permitted by law; (c) information collected on our behalf by Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform; and (d) information we collect automatically through the Treat Me Now Platform, our websites, emails, text messages, and advertisements.

In some circumstances, you may choose not to provide certain requested personal information or to withdraw consent that was previously given, but then you may not be able to access or use the Treat Me Now Platform or our websites, or receive the full benefit of our services (including certain features of the Treat Me Now Platform or our websites).

(a) Collection directly from you

We may collect your personal information directly from you. For example, when you:

create or maintain an account for the Treat Me Now Platform, including updating the information in your account;
submit information to our websites;
purchase or use our services;
interact with a Health Professional through the Treat Me Now Platform;
interact with a Pharmacy through the Treat Me Now Platform or purchase products from a Pharmacy through the Treat Me Now Platform;
subscribe to our newsletters or other marketing communications;
contact, correspond, or otherwise communicate with us, including when you request customer support, make an inquiry or complaint, or report an incident or problem with our services.

(b) Collection indirectly from you

We may collect your personal information from other persons or organizations you authorize to provide the information to us, including:

persons and organizations (including health professionals and pharmacies you engage with outside the Treat Me Now Platform) that you authorize to provide us with your personal information (including your prescriptions and related personal information);
persons and organizations who use the Treat Me Now Platform or our websites or services on your behalf;
persons and organizations who engage on your behalf with a Health Professional or Pharmacy through the Treat Me Now Platform or purchase products on your behalf from a Pharmacy through the Treat Me Now Platform.

(c) Collection from Health Professionals and Pharmacies

We may collect your personal information from the Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform.

(d) Automated collection through the Treat Me Now Platform, websites, emails, text messages, and advertisements

The Treat Me Now Platform and our websites, email messages, text messages, and advertisements may use technologies (e.g., cookies, web beacons, tokens, pixels or tags, analytics engines) to automatically collect information about your devices (including location) and your access to and use of the Treat Me Now Platform and our websites and your actions regarding email messages, text messages, and advertisements. Some of those technologies may be operated by independent organizations, such as Google.

Some of the information automatically collected by technological means is non-personal information (because the information does not identify an individual), and we will handle that non-personal information as explained in section 14 of this Privacy Statement unless applicable law requires otherwise.

For more information about some of the technologies we use to collect information through the Treat Me Now Platform and our websites, email messages, text messages, and advertisements, and how you can manage your choices, see our section 9 of this Privacy Statement.

(e) From other sources

We may collect your personal information from other sources, including:

publicly available sources;
organizations that perform background checks on career applicants.

(f) Combining personal information

We may combine your personal information collected by us or on our behalf through the various sources described in this section 6.

7. How does Treat Me Now use your personal information?

We may use your personal information: (a) for our general business and legal compliance purposes relating to or arising from our relationship and dealings with you and your use of the Treat Me Now Platform and our websites and services; (b) to improve the Treat Me Now Platform and our websites and services; (c) to provide you with personalized information about the Treat Me Now Platform and our websites and services, and other products and services we consider might be of interest to you; and (d) as otherwise permitted by applicable law. We may use your personal information to create non-personal information. We may transfer your personal information to our service providers to assist us to use your personal information.

Some of the personal information we collect is for disclosure to, and use by, Health Professionals and Pharmacies as described in section 8 of this Privacy Statement.

We will not use information about your health, medical conditions, or healthcare for marketing purposes without your additional express consent.

(a) General business and legal compliance purposes

We may use your personal information for our general business and legal compliance purposes relating to or arising from our relationship and dealings with you, to facilitate your use of the Treat Me Now Platform and our websites, and to provide you with our services, including:

creating and managing your account for the Treat Me Now Platform and providing you with information and documents about your account;
determining your eligibility to use the Treat Me Now Platform and our websites and services, including verifying your identity and location;
facilitating your access to and use of the Treat Me Now Platform and our websites and services, including providing you with customer care and technical support;
operating the Treat Me Now Platform and our websites, and providing services to you;
facilitating your interactions with Health Professionals and Pharmacies through the Treat Me Now Platform;
processing your transactions with us and with the Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform;
providing you with invoices, receipts, statements, and other documents and information regarding your transactions with us and with the Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform and as otherwise required by contractual or legal obligations;
contacting and corresponding with you regarding your use of the Treat Me Now Platform and our websites and services, and your transactions with us and with the Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform;
processing and responding to your inquiries, requests, and other communications (including to process your career application);
providing you with information (including by email and text messages) about the Treat Me Now Platform and our websites and services, the Health Professionals and Pharmacies that use the Treat Me Now Platform and their products and services, and other products and services that might be of interest to you;
complying with, and assessing compliance with, applicable laws, contractual and legal obligations, and our internal policies and procedures;
receiving and responding to comments and complaints, quality assessment activities, employee training, and review activities;
for security purposes and preventing, detecting, and investigating losses and fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft; and
complying with applicable law, protecting, and enforcing our legal rights, interests, and remedies, and protecting the business, operations, and customers of Health Professionals and Pharmacies that use the Treat Me Now Platform or other persons and organizations.

(b) Improving our business, products, and services

We may use your personal information to understand and analyze your use of the Treat Me Now Platform and our websites and services for the purpose of improving the Treat Me Now Platform and our websites and services and developing new services. To the extent practicable, we will use for those purposes either non-personal information (i.e., information that does not identify you, directly or indirectly) or de-identified information that does not identify you directly.

Examples of our research and data analytics include:

analyzing the use of the Treat Me Now Platform and our websites and services.

We may also use your personal information to contact you to ask for your comments and feedback about the Treat Me Now Platform and our websites and services, and to address any issues or concerns you might have regarding the Treat Me Now Platform and our websites and services.

(c) Marketing purposes

We may use your personal information to provide you with customized information, offers, and promotions regarding the Treat Me Now Platform and our websites and services, and other products and services that might be of interest to you, through the Treat Me Now Platform, our websites, and other websites, social media, and online services.

We may engage third-party advertising and social media companies to display advertisements for the Treat Me Now Platform and our websites and services on independent websites, social media, and other online services. Those companies may use cookies and similar technologies to collect information about you and your interaction over time on their websites and online services and other websites and online services, and use that information to display advertisements that they think will interest you. We may also share information about users of the Treat Me Now Platform and our websites with those companies to facilitate interest-based advertising to our customers and similar users on other websites and online services.

We will not use information about your health, medical conditions, or healthcare for marketing purposes without your additional express consent.

You can learn more about your choices for limiting interest-based advertising in section 9 of this Privacy Statement.

(d) Non-personal information

We may use your personal information to create non-personal information (i.e., information that does not identify you, directly or indirectly) in accordance with applicable laws, and then use, disclose, and retain the non-personal information as explained in section 14 of this Privacy Statement.

(e) Service providers

We may transfer your personal information to our service providers (i.e., organizations that provide services to us) to assist us to use your personal information as explained in this Privacy Statement and as otherwise permitted by applicable law, including to help us: (i) operate our business; (ii) operate and maintain the Treat Me Now Platform and our websites; (iii) provide our services to you; (iv) provide, operate and maintain our information technology systems and services; (v) process payments and complete transactions; (vi) create, print and deliver emails, text messages, and documents; (vii) detect and deter fraud; (viii) provide customer care services; (ix) conduct promotions, sweepstakes, contests, surveys, and other marketing activities and events; and (x) collect and analyze data.

Our service providers may be located outside Canada, as explained in section 10 of this Privacy Statement.

8. When does Treat Me Now disclose your personal information?

We may disclose your personal information: (a) for purposes relating to or arising from our relationship and dealings with you, and to facilitate your use of the Treat Me Now Platform and our websites and services; (b) to Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform; (c) in accordance with your additional specific consents; (d) to facilitate your payments and claims for insurance coverage and benefits; (e) to respond to a health/medical emergency; (f) as required or permitted by applicable law; and (g) in connection with a business transaction.

We have no control over, or responsibility or liability for, the handling of your personal information by any of the persons or organizations to whom we disclose your personal information. The handling of your disclosed personal information by those persons and organizations is not subject to this Privacy Statement.

(a) General

We disclose your personal information for purposes relating to or arising from our relationship and dealings with you and to facilitate your use of the Treat Me Now Platform and our websites and services.

(b) Health Professionals and Pharmacies

We disclose your personal information (including information to verify your identity and information about and relevant to your health, medical conditions, and healthcare) to Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform to use for the purpose of providing you with their products and services.

We have no control over, or responsibility or liability for, the use, disclosure, or retention of your personal information by the Health Professionals or Pharmacies, and the use, disclosure, and retention of the disclosed information by the Health Professionals and Pharmacies is not subject to this Privacy Statement.

(c) Healthcare Providers

For continuity of care purposes, we may disclose your personal information to your healthcare providers (including your family physician) and other persons who assist in the provision of healthcare to you.

(d) Insurers/ Benefits Providers (Employers)

If you authorize another person or organization, including public/government or private insurers or benefits providers (including your employer), to make payments on your behalf of for your benefit for our services or the products or services of a Health Professional or Pharmacy you choose to interact with through the Treat Me Now Platform, then we will disclose your personal information (including your name, date of transaction, and information about the products or services provided) to the payor for the purpose of obtaining and processing the payments. If you do not wish this information to be shared with your insurer or benefits provider, then you may pay privately for our services and the products or services of the Health Professional or Pharmacy.

(e) Health/Medical Emergencies

If we or any Health Professional you interact with through the Treat Me Now Platform believe you are presenting a health or medical emergency, we may disclose your personal information to the individual you designate to be your emergency contact in your account with us and to independent emergency health services providers.

(f)Additional Consents

We may disclose your personal information in accordance with additional consents (express or implied) that you give during your interactions and transactions with us.

(g) Law enforcement/legal disclosures

We may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant, or court or arbitral order or litigation disclosure obligation. We may also disclose your personal information to law enforcement agencies or other independent organizations if we reasonably believe the disclosure is necessary or appropriate in connection with national security, law enforcement, or other issues of public importance (including tax and regulatory compliance), or if we reasonably believe the disclosure is necessary or appropriate to protect and enforce our legal rights, interests, and remedies or to protect the rights, interests, and remedies of other persons (including Health Professionals, Pharmacies, and our service providers and customers), including to detect and prevent fraud and other illegal activities, and to enforce any of the terms of use, terms of service, or other agreements that govern access to or use of the Treat Me Now Platform and our websites and services.

(h) Business transactions

We may disclose your personal information in connection with a proposed or actual business transaction in which we are involved (e.g., a corporate amalgamation, reorganization, merger or acquisition, or the sale or transfer of some or all of our business or assets). However, we will only disclose your personal information to the extent necessary for each transaction.

9. What are your privacy choices?

You have choices about the way we handle your personal information.

(a) Your account information

If you have an account for the Treat Me Now Platform, you can update or change your personal information in your account using the functionalities available through the Treat Me Now Platform or by contacting our customer service representatives. Some of the personal information in your account is mandatory but other information is optional. You must ensure that all of your personal information in your account is and remains accurate, current, and complete.

(b) Opt-out of marketing communications

You can choose not to receive our marketing or promotional emails by clicking on "unsubscribe" in an email you receive from us or by replying STOP or by clicking on "unsubscribe" in a marketing or promotional text message you receive from us. It may take up to ten (10) business days to register a change to your communication preferences.

Please note that even if you have indicated your choice not to receive marketing or promotional emails or text messages from us, we may still communicate with you by email or text message (if you provide your mobile number for those purposes) regarding your account with the Treat Me Now Platform and your use of with the Treat Me Now Platform and our websites and services (e.g., to send you invoices, receipts, or customer service messages) and as otherwise permitted by applicable law.

(c) Cookies

Most browsers let you remove or stop accepting cookies from the websites you visit. Many browsers accept cookies by default until you change the settings. If you set your browser to not accept cookies, you may not be able to use all functionality of the Treat Me Now Platform or our websites, or the Treat Me Now Platform or our websites might not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

We use Google Analytics to help us understand the use of the Treat Me Now Platform and our websites. You can learn more about Google Analytics cookies at https://policies.google.com/privacy?hl=en-US. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

(d) Advertising Choices

You can limit the use of your personal information for interest-based advertising by:

Browser settings: blocking third party cookies and tracking in your browser settings.
Privacy browsers/plug-ins: using privacy browsers or ad-blocking browser plug-ins that block tracking technologies.
Service provider settings: using third party service provider settings to opt-out of use of your information for interest-based advertising:
Google: https://adssettings.google.com/
Facebook: https://www.facebook.com/about/ads
LinkedIn: https://www.linkedin.com/help/linkedin/answer/a1342443/manage-your-advertising-preferences?lang=en
Ad Industry Tools: opting out of interest-based advertisements from companies participating in the following industry opt-out programs:
Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
Digital Advertising Alliance: optout.aboutads.info.
AppChoices mobile app, available at https://www.youradchoices.com/appchoicesoptout.aboutads.info/.
Mobile device settings: using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You may choose to decline or disable cookies if your web browser or device permits, but doing so may affect your ability to access or use certain features of a website. Information about how Google uses cookies and how you can limit or disable certain kinds of cookies on your personal computer or mobile device is available here: https://www.google.com/policies/privacy/partners/ and https://www.google.com/policies/technologies/ads/.

(e) Your Platform account settings

Your settings in your account for the Treat Me Now Platform allow you to choose the way that we collect and use some of your personal information or communicate with you.

(f) Your mobile device and mobile browser settings

Your mobile device and mobile browser settings may allow you to choose the way that we collect and use some of your personal information (e.g., your location) or communicate with you through our mobile device. Please refer to your device settings or user manual to learn about those settings.

(g) Withdrawing consent

You may withdraw your consent to our collection, use, and disclosure of your personal information as explained in this Privacy Statement at any time on reasonable written notice to us, subject to legal or contractual restrictions. To withdraw your consent, you may contact us in writing using the contact information in section 21 of this Privacy Statement.

If you withdraw your consent to our collection, use, and disclosure of your personal information for purposes that are integral to our relationship and dealings with you or your access to or use of the Treat Me Now Platform or our websites and services, then you might not be able to proceed with your intended dealings with us or otherwise access, use or receive the full benefit of the Treat Me Now Platform or our websites and services.

If you withdraw your consent to our collection, use, and disclosure of your personal information for purposes that are not integral to our relationship and dealings with you or your access to or use of the Treat Me Now Platform or our websites and services, then withdrawing your consent for those purposes will not affect your access to or use of the Treat Me Now Platform or our websites and services.

If you withdraw your consent to our collection, use, and disclosure of your personal information, or if you request that we delete our records of your personal information, we may continue to retain and use your personal information: (i) to comply with applicable laws and to enable Health Professionals and Pharmacies to comply with applicable laws and professional requirements; (ii) to establish, enforce, and exercise our rights and remedies, including to enforce any of the terms of use, terms of service, or other agreements that govern access to or use of the Treat Me Now Platform and our websites and services; and (iii) for other purposes permitted by applicable law.

10. Where do we use, process, and store your personal information?

We are based in Canada. We and our service providers may use, process, and store your personal information at facilities in Canada. The personal information protection laws of those other countries might be different from the laws of the jurisdiction in which you reside, and might permit the government, government agencies, courts, law enforcement agencies, and security authorities in those countries to access your personal information without notice.

The Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform are located in Canada.

11. How long do we keep your personal information?

We retain your personal information for as long as is necessary: (a) to achieve the purposes for which the information was collected, as set out or referenced in this Privacy Statement; (b) to comply with applicable laws and to enable Health Professionals and Pharmacies to comply with applicable laws and professional requirements; (c) to establish, enforce, and exercise our rights and remedies, including to enforce any of the terms of use, terms of service, or other agreements that govern access to or use of the Treat Me Now Platform and our websites and services; and (d) for other purposes permitted by applicable law. We will then delete or destroy records of your personal information, or anonymize the information to use it for serious and legitimate purposes, in accordance with applicable law.

The Health Professionals you interact with through the Treat Me Now Platform may be required by applicable law and professional regulations to create and maintain prescribed records containing information about you and the healthcare services they provide to you (including records of your consultations with them and your prescriptions) for specified minimum periods. We may assist Health Professionals to comply with those requirements by retaining records on behalf of the Health Professionals.

12. How do we protect your personal information?

We use reasonable safeguards appropriate to the sensitivity and amount of personal information in our custody or control to help protect the personal information from unauthorized access, collection, use, disclosure, deletion, or similar risks. Nevertheless, security risks cannot be eliminated, and we cannot guarantee that your personal information will not be accessed, used, disclosed, or deleted in ways not otherwise described in this Privacy Statement.

Depending on the sensitivity and amount of personal information in our custody or control, the purposes for which it is used and the format in which it is stored, we use a combination of measures – including administrative, physical, and technical security and safeguarding measures – to help protect the security of the personal information, including:

A privacy framework governing the protection of personal information through its lifecycle.
Internal policies and procedures that define the roles and responsibilities of our personnel regarding the handling of personal information.
Technical safeguards (such as encryption, firewalls, passwords, and antivirus software) to help protect personal information collected, used, or stored in electronic format.
Employee privacy and data security training.
Procedures for receiving, investigating, and responding to complaints or inquiries regarding our information handling practices.
Contractual provisions and other measures to require our service providers with whom we share personal information to maintain adequate privacy protections and standards.

13. How can you access and correct your personal information?

We will rely on you to ensure that your personal information held by us is as accurate, complete, and up to date as necessary for the purposes for which we use the personal information. The Health Professionals and Pharmacies you choose to interact with through the Treat Me Now Platform will rely on the personal information to you provide to us and to them in order to provide their services to you.

You must promptly notify us of any changes to your personal information using the functionalities available through the Treat Me Now Platform, by contacting our customer service representatives, using the contact information in section 21 of this Privacy Statement.

If you have an account for the Treat Me Now Platform, you may access and update your personal information associated with your account using the functionalities available through the Treat Me Now Platform or by contacting our customer service representatives.

You may reasonably request access to your personal information under our control and information about our use, disclosure, and retention of your personal information by submitting a written request to our Privacy Officer using the contact information in section 21 of this Privacy Statement. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and have the information corrected as appropriate. You might be required to pay a reasonable fee for access to your personal information. We may decline to process an access request that is unreasonably repetitive, frivolous, vexatious, or impracticable, or if we reasonably believe the requested access would infringe or jeopardize the privacy of other persons, or violate any applicable law or legal requirement, or for other reasons permitted by applicable law.

Depending on the jurisdiction where you reside, you might also be entitled to request the rectification of your personal information under our control if our collection, disclosure, or retention of the information is not authorized by law.

14. How do we collect and use non-personal information?

We may use your personal information to create and collect aggregated or anonymized data, so that the information no longer relates to an identifiable individual, directly or indirectly. We may use, disclose, transfer, and retain non-personal information in accordance with applicable law.

If non-personal information is combined with personal information, then we will treat the combined non-personal information as personal information for the purposes of this Privacy Statement for as long as the non-personal information is combined with the personal information.

15. Other Websites and Businesses

The Treat Me Now Platform and our websites and correspondence (including emails and text messages) may include advertisements for products and services offered by independent businesses (including Pharmacies) or links to websites operated by independent businesses (including Pharmacies). We have no responsibility or liability for, or control over, those other independent businesses, their websites, products, or services, or their collection, use, disclosure, or retention of your personal information. This Privacy Statement does not apply to the collection, use, disclosure, or retention of your personal information by independent businesses (including Pharmacies) or through independent websites or online services. If you have questions about how those independent businesses or their websites or online services collect, use, disclose or retain personal information, please contact the owner or operator of the independent businesses, websites, and services.

16. Social Media

If you use certain features of the Treat Me Now Platform or our websites to post information to social media sites or services (e.g. there may be links to our Facebook, Twitter, Instagram, Threads, or LinkedIn pages), the personal information that you post or share in connection with the social media sites or services is visible to other persons and can be read, collected, used, and disclosed by other persons, including to send unsolicited messages. In those cases, you will be leaving the Treat Me Now Platform or our websites and going to the social media site or service. Any information provide to a social media site or service is governed by their own privacy policies. You are solely responsible for the personal information that you choose to post or share in those situations. We have no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Statement.

17. Do we collect children's personal information?

We do not knowingly collect personal information from children under 19 years of age without the consent of their parent or legal guardian.

If we learn that we have collected or received personal information from a child under 19 years of age without the consent of their parent or guardian, then we will delete the information unless the parent or guardian provide the required consent. If you reasonably believe that we might have any information from or about a child under 19 years of age without parental or guardian consent, then please contact our Privacy Officer using the contact information in section 21 of this Privacy Statement.

18. Changes to this Privacy Statement

We may change this Privacy Statement from time to time. Our collection, use, disclosure, and retention of personal information will be governed by the version of this Privacy Statement in effect at that time. It is your responsibility to ensure that you read, understand, and accept the latest version of this Privacy Statement.

We may change this Privacy Statement from time to time. We will post each revised Privacy Statement on the Treat Me Now Platform and our website at https://www.treatmenow.com/privacy-policy, and we will provide additional notice of changes to this Privacy Statement as required by applicable law. All changes to this Privacy Statement will be effective when we post the revised Privacy Statement on the Treat Me Now Platform and our website at https://www.treatmenow.com/privacy-policy, unless the revised Privacy Statement states otherwise. Our collection, use, disclosure, and retention of personal information will be governed by the version of this Privacy Statement in effect at that time.

By maintaining your account with the Treat Me Now Platform or using any of the Treat Me Now Platform, our websites, or services after any change to this Privacy Statement is effective, you confirm your acceptance of the change and consent to our collection, use, disclosure, and retention of your personal information as explained in the revised Privacy Statement, except as may be expressly specified in the revised Privacy Statement. It is your responsibility to ensure that you read, understand, and accept the latest version of this Privacy Statement. The "Last Updated" date of this Privacy Statement (at the top of this Privacy Statement) is the date this Privacy Statement was last revised.

19. Emails and text messages

You consent to our sending you emails and text messages (to the email addresses and mobile numbers you provide to us) regarding this Privacy Statement and related matters and as otherwise permitted by applicable law.

20. Disclaimers, liability exclusions/limitations and disputes

The terms of use, terms of service, and other agreements that govern access to or use of the Treat Me Now Platform and our websites and services contain important provisions disclaiming, limiting, or excluding our liability and provisions determining the applicable law and jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Statement or our collection, use, disclosure, and retention of your personal information. Nothing in this Privacy Statement amends any of those other agreements.

21. Contact Us

If you have any questions or complaints about how we handle your personal information, or if you wish to withdraw your consent to our handling of your personal information, please contact us email at: [email protected]

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