Welcome to our FAQ!
We've compiled answers to the most common questions to make your experience seamless. If you can't find what you're looking for, don't hesitate to reach out to our awesome support team – we're here to help!
01.
Telemedicine is a healthcare service that offers online consultations and fast shipping, saving you the need for in-person visits. Our full telemedicine service provides online prescription consultations, prescription delivery, and support during every step of the process.
02.
No. Most patients only need to complete an online questionnaire. However, a video consultation may be important for certain health conditions at the doctor's discretion.
03.
Yes. It is safe to receive a prescription from a telemedicine service if you have accurately filled in the questionnaire during your consultation. Our physicians may request additional details to create your treatment plan if required.
04.
Our team at TreatMeNow currently offers general medical consultations for a select list of conditions. Should you have any health or medication questions, you are able to interact with your assigned healthcare provider or a pharmacist.
05.
Call for help or visit an emergency room immediately in a medical emergency. TreatMeNow does not offer services for medical emergencies.
06.
Yes, TreatMeNow accepts insurance. We suggest contacting your insurance company directly to find out the extent of your health coverage. Whether your insurance covers telemedicine services will depend on your provider.
07.
Our customer care team would be happy to help should you have any questions or concerns about your order. You can also schedule a call with a licenced pharmacist or doctor if necessary.
08.
Our doctors prescribe generic medications whenever possible to help our customers save on their treatment. However, if you have a specific preference, you can indicate this during your consultation.
09.
Yes. We will provide you with the tracking information of your order once it's been shipped.
10.
The exact time it takes for you to receive your order will depend on your location and any unforeseen circumstances. Generally, orders are shipped between 3 to 5 days.
11.
TreatMeNow ships your order in discreet packaging and labeling. Delivery times may vary based on shipping location.
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